Privacy Policy

At Yoso, we value your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, and protect your information when you visit our website or make a purchase.

1. Information We Collect

Personal Information: This includes your name, email address, shipping address, phone number, and payment details that are necessary to process your orders.
Non-Personal Information: This includes data like your IP address, browser type, device information, and browsing behavior to help us improve our website and services.
Transaction Data: Details about payments and purchases you’ve made from us.
Marketing Preferences: Information about your preferences in receiving marketing materials and your communication preferences.

2. How We Use Your Information

To process and fulfill your orders, including shipping and payment transactions.
To manage your customer relationship, respond to queries, and provide customer service.
To send you promotional offers, newsletters, or marketing communications based on your preferences, which you can opt out of at any time.
To enhance your experience on our website by personalizing content and improving site performance.
To comply with legal obligations, such as tax and accounting regulations.

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information in the following cases:

With third-party service providers such as payment processors, shipping companies, and IT support teams, who help us deliver services to you.
In compliance with legal obligations, or to protect the rights, property, or safety of Yoso, our customers, or others.
In the event of a business transaction (such as a merger or acquisition), your data may be transferred to another entity.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your shopping experience. Cookies help us track user behavior, remember preferences, and improve the functionality of our website. You can manage or disable cookies through your browser settings.

5. Data Security

We employ reasonable and appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no transmission over the internet is completely secure, so we cannot guarantee absolute security.

6. Your Rights

messages.You have the following rights concerning your p_ersonal data:

Right of Access: You can request a copy of the personal information we hold about you.
Right to Rectification: You can request corrections to any incorrect or incomplete data.
Right to Erasure: You can request the deletion of your personal data, subject to legal obligations that may require us to retain it.
Right to Restriction: You can request that we limit the processing of your data under certain circumstances.
Right to Data Portability: You can request that we transfer your data to another organization.
Right to Object: You can object to the processing of your personal data, particularly for marketing purposes.

7. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect or process personal information from children. If we discover that a child under 13 has provided us with personal data, we will delete it promptly.

8. International Data Transfers

If you are accessing our website from outside of Morocco, your information may be transferred to and processed in other countries. By using our services, you consent to the transfer of your information to countries that may have different data protection laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically to stay informed about how we protect your privacy. The updated policy will be effective as of the date of posting.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:
contact@yoso.ma